Thank you for choosing Ian Interiors! We are committed to providing you with high-quality products and excellent customer service. Below are our policies regarding refunds, returns, and shipping.
Shipping Policy
- Shipping Method: All orders are delivered via cash on delivery.
- Processing Time: Orders are processed within 2-3 business days. Once your order is dispatched, you will receive a notification with tracking information.
- Delivery Time: Delivery times may vary depending on your location. Typically, you can expect your order to arrive within 7-14 business days.
Returns
- Eligibility: You may return items within 14 days of receiving your order. To be eligible for a return, items must be unused, in their original packaging, and include all accessories.
- Non-Returnable Items: Certain items, such as personalized products or opened kitchenware, are non-returnable.
Process
- Contact Us: To initiate a return, please email our customer service at [your contact email] with your order number and reason for the return.
- Return Shipping: Customers are responsible for the return shipping costs unless the item is defective or an error occurred with your order.
- Inspection: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.
Refunds
- Cash on Delivery: Refunds will be issued in cash at the time of pickup of the returned item. Please bring your original order details to facilitate the process.
Contact Us
If you have any questions regarding our policies, feel free to contact our customer service team at [email protected].